Terms of service

Last updated: November 11, 2026.

These Terms of Service (“Terms”) are an agreement between you and Nexus Server (“we,” “us,” or “Nexus Server”) for use of https://nexusserver.myshopify.com and for the digital services we sell. By placing an order or using the site, you agree to these Terms.

If there is a conflict between these Terms and our Privacy Policy about how personal information is collected, used, or disclosed, the Privacy Policy controls on that topic.

1. Who we are and how to reach us

Nexus Server is a digital setup service. We are based in Arizona, United States.

Email: nex.nexusserver@gmail.com

We never ask customers for passwords, account logins, or bot or account tokens. If a message claiming to be from us asks for those, it is not a legitimate Nexus Server request — do not send them, and email us so we can look into it.

2. The service

Nexus Server provides custom community server setup and optional bot add-ons. You pay for our time, setup, customization, and configuration. Typical work includes planning and building channels, categories, roles, permissions, welcome and rules areas, and (when included in your package or add-on) configuring existing bots, building a custom bot, branding, or related extras.

You create and keep the server. We do not sell server ownership, accounts, permissions, or invite links. The server is yours from the start.

What is included, what is not, the price, and the estimated delivery window are stated on each product page and in the order confirmation. Extra requests beyond your package are agreed with you before that extra work begins.

Bot Setup and Maintenance (1 Month), when offered, is a separate add-on for a custom bot we built. It covers setup and one month of maintenance, starting when setup is complete, as described on that product page. Hosting is not included and is billed separately by your own host (we suggest Fly.io). Fly.io is an independent third-party hosting provider and is not part of or affiliated with Nexus Server. New features are quoted separately.

3. Not affiliated with Discord

Nexus Server is an independent service. We are not affiliated with, endorsed by, or sponsored by Discord Inc. “Discord” is a trademark of Discord Inc. Your use of that platform is also governed by Discord’s own terms and policies. We do not control Discord, and we are not responsible for changes, outages, enforcement actions, or decisions made by Discord or any other third-party platform.

4. Your responsibilities

To complete an order, you agree to:

• Create the server yourself (or already own it) and remain the server owner.
• Grant us access only through a temporary role (and a server invite if needed) so we can build channels, roles, settings, and any included bot work inside your server.
• Send the information we need after checkout, such as your username on the platform, order number, what the community is for, and the channels, roles, style, or bot features you want. The Email Nex / contact form on the site is the usual way to do this.
• Provide any artwork, names, or brand assets you want us to use, and confirm you have the right to use them.
• Respond to reasonable questions so we can confirm scope before work begins.
• Remove the temporary role after delivery, once we have finished and (as we normally do) removed ourselves from your server. You stay in control of access at all times.

We never ask for, and you should never send, your password, account login, or any bot or account token. If access cannot be granted with a temporary role, tell us and we will find another safe method or cancel before work starts.

You are responsible for your community’s content and for how the server is used after delivery, including compliance with Discord’s terms and applicable law.

5. Delivery timelines

Estimated delivery, after we have confirmed scope and have the access and information we need, is:

• Basic and Starter: 1 to 3 days
• Professional and Advanced: 3 to 5 days
• Full Custom: 5 to 10 days

Overall, setup work is typically completed within 1 to 10 days, depending on the package. Add-ons purchased with a package are scheduled with that build. We confirm timing with you before work begins, including any preferred date you asked for.

These are estimates, not guarantees. Delays can happen if we are waiting on your access, details, or decisions, or because of issues outside our control (including third-party platform outages).

6. Revisions

Starter, Professional, Advanced, and Full Custom include one round of changes after delivery, to fine-tune the agreed setup. Basic is built exactly as agreed and does not include a revision round. Custom bot development includes one round of changes to fine-tune the agreed bot, as stated on that product page.

Revisions must stay within the original, agreed scope. New features, extra bots, or a different structure may be quoted as additional work. We may set a reasonable window for you to request the included revision round after we tell you the work is delivered.

7. Bots, uptime, and no guarantee

When a package includes configuration of an existing bot, we configure that bot around the agreed needs. We do not include paid third-party bot subscriptions unless we clearly say so.

When you purchase custom bot development, we build a custom-coded bot with the feature list we agree with you before code is written, up to the feature count stated on the product page (extra features are a separate add-on). Dashboard creation is not included unless we agree otherwise in writing.

We do not guarantee bot uptime, uninterrupted operation, compatibility with future platform changes, or any particular result (such as member growth or moderation outcomes). Platforms change their rules and APIs. If you buy the Bot Setup and Maintenance (1 Month) add-on, it covers the scope described on that product page: setup, then one month of maintenance starting when setup is complete, including bug fixes and small text or settings updates. It does not include hosting, which is billed separately by your own host, or new features, which are quoted separately. Uptime is not guaranteed, and reasonable downtime can occur.

8. Ownership and intellectual property

• Your server and its contents: You keep ownership of your server, your community, and the content you provide (including names, artwork, and brand assets).
• Configuration in your server: The channel layout, roles, permissions, and messages we set up in your server stay in your server. You may keep, change, or remove them after delivery.
• Our reusable work: We keep ownership of our templates, tools, workflows, documentation, and reusable code. Completing an order does not transfer those underlying materials to you, except for the license below.
• Custom bot code: Unless we agree otherwise in writing, Nexus Server retains ownership of custom bot code we write, and we grant you a non-exclusive license to use the delivered bot for your community and server. You may not resell, redistribute, or sublicense the bot or its code unless we agree in writing.
• We do not claim ownership of third-party bots, libraries, or platforms we configure or use on your behalf.

9. Prohibited uses

You may not order or use our services to:

• Violate Discord’s terms or any applicable law
• Harass, defraud, exploit, or harm others, or build a community for that purpose
• Traffic in stolen accounts, invites, access, or credentials
• Ask us to obtain, use, or store anyone’s password, login, or bot or account token
• Impersonate Discord, Nexus Server, or anyone else in a misleading way
• Attack, disrupt, or attempt to gain unauthorized access to any system
• Sell or transfer the service we provide as if it were official Discord work, or as a transfer of server ownership that we do not sell

We may refuse or stop work, and may cancel an order (with a refund only as our refund policy allows), if we reasonably believe an order involves a prohibited use.

10. Payment, cancellations, and refunds

Prices are in US dollars and are due at checkout unless we agree otherwise. Refunds, cancellations, unfinished work, revisions, and chargebacks are described in our Refund policy. In short: you may cancel for a full refund before work starts; once work has started or been delivered, refunds are limited as that policy explains, including refunds when we do not deliver.

11. Limitation of liability

To the fullest extent permitted by law, Nexus Server is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or loss of community access, even if we were told those damages were possible.

Our total liability for any claim relating to an order or these Terms is limited to the amount you paid us for that order.

We are not liable for actions or outages of Discord or other third parties, for content other members post in your server, or for your decision to grant or remove access.

Some places do not allow certain limitations, so some of the above may not apply to you. These Terms do not limit rights that cannot be waived under applicable law, including any non-waivable consumer rights.

12. Changes to these Terms

We may update these Terms from time to time. The updated Terms will be posted on this page with a new “last updated” date. Changes apply to new orders and, where permitted, to ongoing use of the site. If a change materially affects an order we have already accepted, we will honor the Terms that applied when you placed that order, unless we are required to change them by law or we agree something different with you in writing.

13. Governing law

These Terms are governed by the laws of the State of Arizona, United States, without regard to conflict-of-law rules. If the law allows us to choose a venue, courts located in Arizona will have jurisdiction, except that you may have additional rights in your place of residence that cannot be waived.

14. Contact

Questions about these Terms or an order:

Nexus Server
nex.nexusserver@gmail.com
https://nexusserver.myshopify.com